Legal Terms for Online Flower Delivery in Blackwall & Nearby Areas

Blackwall Flowers Online Terms & Conditions

Introduction

These Terms & Conditions ('Terms') govern the use of the Blackwall Flowers website and the purchase of goods offered through our online flower delivery service. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before submitting any orders. These Terms apply to all customers in Blackwall and its surrounding areas.

Eligibility and Service Area

Our services are available to individuals aged 18 years and over. Blackwall Flowers provides online flower delivery exclusively to Blackwall and surrounding areas. Please check the availability of delivery to your postcode before placing an order. We reserve the right to decline orders outside our designated delivery areas.

The Order Process

You may browse our selection of fresh flowers and arrangements on our website. To place an order:

Select the desired product and quantity.
Add your selected items to your online basket.
Proceed to checkout and enter the required delivery and payment information accurately.
Review your order. Confirm all details are correct before proceeding to payment.

Upon completing your order, you will receive an on-screen confirmation and a subsequent order confirmation by email. This email does not constitute acceptance of your order but serves as acknowledgment of receipt. The contract is only formed when we dispatch your order and send you a dispatch confirmation.

We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, suspected fraudulent activity, or delivery area restrictions.

Product Descriptions and Availability

Blackwall Flowers endeavors to ensure that all product descriptions, images, and prices are accurate. However, flower varieties may vary due to seasonal availability and supply. Substitutions may be made with flowers of equivalent value and quality if necessary. If a significant change is required, we will notify you as soon as possible.

All products are subject to availability. If an item is unavailable after you have placed your order, we will contact you with alternative options or provide a refund.

Pricing and Payments

All prices displayed on our website are quoted in Pounds Sterling and include VAT where applicable. Delivery charges are clearly stated at checkout and may vary according to the delivery address within Blackwall and the surrounding areas.

We accept payment through major debit and credit cards, as specified during the checkout process. Payments must be made in full before your order is processed. By submitting payment details, you affirm that you are authorised to use the payment method provided.

Transactions are processed securely through our chosen payment gateway. No card details are stored on our servers after transaction completion.

Delivery Policy

We offer flower delivery to addresses within Blackwall and surrounding localities. During the order process, you will be presented with available delivery dates and options. We aim to deliver all orders on the chosen date, although delivery times are estimates and not guaranteed.

In cases of adverse weather, traffic conditions, or other circumstances beyond our control, delivery may be delayed. If we are unable to fulfil your order on the requested date, we will contact you to reschedule or offer a refund.

It is your responsibility to ensure the recipient’s delivery address and contact details are accurate and accessible at the time of delivery. Blackwall Flowers cannot accept liability for losses resulting from inaccurate or incomplete delivery information. If no one is available to receive the order, our driver will attempt to leave the flowers with a neighbour or in a safe location, and will leave a note with instructions for the recipient. Redelivery may incur extra charges.

Cancellations and Amendments

If you wish to cancel or amend your order, please notify us as soon as possible. Cancellations cannot be processed once the flowers have been prepared or dispatched. For next-day or same-day delivery orders, cancellations are not guaranteed due to the fast turnaround time.

To request a cancellation or amendment before dispatch, you must provide your order number and details. If the order is eligible for cancellation or change, a confirmation will be sent to you and any applicable refund processed to the original payment method. Refunds may take several working days to process, depending on your payment provider.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted. However, your satisfaction is important to us. If you believe your flowers are not of satisfactory quality or do not match your order, please contact us within 24 hours of receipt, providing photographs where possible to support your claim.

We may, at our discretion, offer a replacement, alternative arrangement, or refund, depending on the specific circumstances. Refunds are processed to the original method of payment once approved.

Customer Responsibilities

It is your responsibility to:

Provide accurate ordering and delivery information.
Ensure payment details are complete and authorised.
Make arrangements for receipt of the delivery at the nominated address.
Care for the received flowers in accordance with the care instructions provided.

Liability

We will not be liable for any indirect or consequential losses suffered by you or any third party, including loss of profits, loss of revenue, or loss of opportunity resulting from the purchase or use of our products or services.

Our liability for any claim arising out of these Terms or from your use of the website or our service (whether in contract, negligence or otherwise) shall be limited to the amount paid for the order in question.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded by law.

Privacy and Data Protection

Your privacy is important to us. All personal information collected through our website is processed in accordance with UK data protection laws. Please review our Privacy Policy for details on how we use and protect your information.

Intellectual Property

All content, images, and designs on the Blackwall Flowers website are the property of Blackwall Flowers or its licensors. Use of any material without prior written consent is strictly prohibited. This includes the copying, reproduction, or redistribution of content for commercial purposes.

Changes to Terms

Blackwall Flowers reserves the right to update or modify these Terms at any time. Changes will be effective upon posting on the website. It is your responsibility to review the Terms each time you use our website or complete an order. Continued use of the service constitutes acceptance of any revised Terms.

Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from events or circumstances beyond our reasonable control (including but not limited to floods, fires, adverse weather, strikes, and transportation interruptions).

Governing Law

These Terms and any disputes arising from or relating to them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any such disputes.

General Provisions

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. These Terms constitute the entire agreement between Blackwall Flowers and you regarding online flower delivery within Blackwall and the surrounding areas. No waiver of any provision shall be deemed a further waiver of any other provision or the same provision on another occasion.

If you have any questions regarding these Terms or your order, please consult our frequently asked questions or contact us directly through the online form on our website.

Application of Terms

These Terms apply to all orders placed for delivery within Blackwall and its surrounding areas via the Blackwall Flowers website. By using our online service, you acknowledge your understanding and acceptance of these Terms. Thank you for choosing Blackwall Flowers for your online flower delivery needs in Blackwall and the surrounding communities.