Returns, Refunds & Complaints Information

Our Fresh Flowers Guarantee in Blackwall

At Blackwall Flowers, delivering beautiful, fresh blooms to your doorstep is our utmost priority. As a trusted local florist serving Blackwall households and businesses, we pride ourselves on both the quality of our flowers and the care we provide our customers. Our Fresh Flowers Guarantee ensures that every bouquet arrives at its vibrant best, so you can enjoy the freshness and beauty you expect from a reputable Blackwall florist.

Damaged-on-Arrival Policy

We take great care in preparing and packaging our arrangements. However, in the rare event that your flowers arrive in a less-than-perfect condition, our Damaged-on-Arrival Policy is here to help. If you notice wilting, damage, or any form of deterioration upon arrival, please contact us within 24 hours of delivery. We may ask for a brief description and a photo to understand the issue fully, allowing us to resolve your concern swiftly and fairly.

Freshness Window Commitment

Blackwall Flowers guarantees that all floral arrangements will remain fresh and beautiful for at least five days, provided they are cared for according to the instructions included with your order. Should your flowers wilt or deteriorate within this period, and you have followed our recommended care tips, please let us know as soon as possible. Your satisfaction is paramount to us, and we stand behind the longevity of our flowers for every local delivery.

Refund & Replacement Options

Your happiness is our primary concern. If your flowers have arrived damaged, or do not meet our expected standard of freshness within the five-day window, you may choose from the following resolution options:

• Full Refund: Receive a full refund to your original mode of payment.
• Replacement: Receive a fresh replacement bouquet delivered at the earliest available opportunity.

All requests for refunds or replacements must be submitted within the designated freshness window. We will process your request as promptly as possible, keeping you informed throughout the process.

Complaints Process

We hope you always enjoy our service, but if you have concerns or complaints, please reach out to us directly. Our team reviews all complaints thoroughly and handles them in a timely, professional, and courteous manner. To help us resolve your concern efficiently, please provide your order details and a clear description of your issue. We will investigate the matter and contact you to discuss a suitable resolution, whether that involves a replacement, a refund, or another form of remedy.

Trusted Blackwall Florist Serving Nearby Homes & Businesses

Blackwall Flowers is proud to be a local business, supporting our community with every bouquet we deliver. We value our reputation for reliability, freshness, and customer care. Every order you place helps to strengthen our ties with the Blackwall neighbourhood, and we treat every customer’s satisfaction as our highest priority.

Thank you for choosing Blackwall Flowers for your floral needs. We are always here to help with any concerns or questions about returns, refunds, or complaints, ensuring you remain delighted with our service and arrangements.